Refund policy
Return and refund
Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our handmade goods that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us.
Defects
We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. If you feel you have received a defective product, please contact us at sonybunnyshop@gmail.com with your order # and a photo of the product in question to open up a conversation on how we can make this right.
Sonny and Chelle are not held responsible for:
- Mistakes made by shipping Couriers
- Wrong addresses given by customers
- Damage to orders by postal service
- PO box issues
- Stolen packages after delivery
If you have any concern with your items, please contact us at sonnybunnyshop@gmail.com to open up a conversation on how we may address your concern. We are always happy to help! Your 100% satisfaction is what we strive for.